Digital Literacies

Researching New Literacies, Learning and Everyday Life

Archive for the ‘research methods’ Category

Habbo Hotel under Siege

without comments

For all the best possible intentions Channel 4 recently exposed how a large number of peodophile and predatory interactions take place on a very regular place on Habbo Hotel. Habbo is a Finnish social networking site aimed at teenagers, wiki describes it here.

In an extensive piece, they talked about how undercover researchers joined Habbo Hotel and found that they were immediately and regularly sexually propositioned. They were subjected to sexual talk and coercive behaviour which sometimes attempted to move virtual chat through avatars from online ‘sexting’ into requests for individuals to strip in front of webcams. The Channel 4 investigation also revealed the identity of a couple of men who have already been prosecuted for such activities.

Habbo seemed unphased at first but when they realized what a storm Channel 4 had provoked they immediately silenced all interaction on their site. This was undoubtedly exacerbated by one of Habbo’s sponsors immediately withdrawing their interest from Habbo.

Despite all my interest in researching teenagers’ online behaviour over the years, I had not been at all interested in Habbo. perhaps because not one of my research participants ever mentioned it to me – although I had heard of it.  In fact as it has been around so many years I had assumed there was not activity on there. This is apparently not the case with wiki reporting that by 2011 230 million avatars had been registered (such figures need to be regarded with caution as some people will have multiple avatars and many avatars will have been registered but never or rarely been active).

It looks like the site is going to only unmute the talk and text functions once it has put into place much better more stringent moderation features.

My comments on all this are that:

(a) As usual the research that Channel 4 undertook was research that I think is pretty flawed. The adult researchers did not behave in the same way as teenager researchers and I thnk they should have involved teenagers in a much more authentic exploration of the site. What adults do in the site is not going to be the same as teenagers. This could have been asking teenagers to consent to being involved in research, asking them to join and observing them while interacting on the site – obviously a range of safety and ethical features would need to be set up for the project.

(b) The researchers made all kinds of assumptions about how young people might react to the propositions and lewd interatcions from the resident peodos perverts etc. Agtain, involving teenagers in the research would have helped with this.

(c) The researchers had a model of teenagers and young people as helpless victims. They did not think to consult teenagers who were already using the site about their observations and experiences.

(d) the researchers made the classic mistake of trying to immediately understand the site and to participate without lurking first. I would always advise researchers to first lurk about a site before participating… and this is what most people do before they join in on a networking site too.

(e) I am against covert research. Although the researchers like to get a scoop and love the thrill of under cover operations, I think they woud have got a great deal more from the research if they had got permission ethical approval and then done a thorough and multi faceted research project.

As a result of Channel 4’s research, not only has Habbo itself reacted by taking action which it should have taken long ago in relation to trolls, peodophles and pervs (!!) but  many of the sites users are using the internet  as a way of speaking back, protesting and making it known that they would like to be acknowledged as having some agency. For example here and here.

I like the way that this player critiques Channel 4’s use of the site. You can see from the video that many young people are utterly distraught by this decimation of what they see as THEIR space.

(It is somewhat naff, btw, that Channel 4 have disabled the embedding of video material they put on YouTube.)

I am very happy to see also how young people were finally invited to be on Channel 4 to have their say and this was a very good piece.

Hopefully Habbo will involve young people in the moderation of the site and to play a major role in advising on policy etc. But the whole piece is a really great example of why we need to teach about and with social networking in schools and to see young people as research participants as opposed to subjects.

Written by DrJoolz

June 22nd, 2012 at 12:15 pm

Connective ethnography

without comments

Some time back, on this blog, I talked about ‘researching both ends’. this is about the need, when researching what is going on online, to take account of people’s offline contexts when they involve themselves in online text production. It is not enough to just look at what is online if you are carrying out ethnographic work, as so much of what happens online has roots in, or is influenced by offline contexts.

Fields and Kafai (2008) talk about ‘Connective ethnography’ which sounds altogether more sensible – in Computer-Supported Collaborative Learning (2009). 4:47–68 They talk about how young people share knowledge in on and off line spaces in order to progress in the virtual world Whyville.

There are those who are now beginning to reject the idea of ‘Virtual ethnography’ since off line worlds are not completely separate from online spaces – we see much evidence of the replication of off line spaces in online spaces; and we also see how online spaces are used to do the social work needed to maintain off line relationships (and I am aware here of the clumsiness of my terms offline and online lives etc.) Rybas and Gajajjala prefer the term cyberethnography – emphasising the way in which the human is behind the digital activities.

I am going to explore all this stuff as it relates not just to the importance of getting the methodology right, but also to the whole issue of identity as it relates to digital activities.

Written by DrJoolz

March 29th, 2010 at 12:36 pm

Ethical Research Methods

without comments

A few weeks ago we had a post-graduate research day for the Centre for the Study of Childhood and Youth at Sheffield. The theme was Children as Participants in Research – with an emphasis on involving young people in the research process. The idea is, that by involving participants in the research process, such as collaborating with them about what to look at, how to analyse, collecting data, and so on, it makes the whole business of research more open and respectful – therefore more ethical.

I do agree that it is good to involve research participants – and I also think that children and young people are more likely to be overlooked in the consultation process. Indeed, the theme for the day’s event was chosen by me (as co-ordinator for post graduate events in the Centre.) So while I offer some reservations in this post, I do at the same time, believe that it can be really good to collaborate with others when carrying out research and I do believe it is a good idea – but it is not essential for ethical work.

We should be cautious. It is not always going to be the case that research participants WANT to be active in gathering data, even making up research questions and so on. They may like to be involved in a research project but may not have an interest further than that. Just because we as researchers are interested in data analysis and so on, does not mean our research participants necessarily are. In this case, I think that we need to respect those people who do not want to collaborate with us, and we should respect researchers who do not always involve participants – it may be that there are good reasons not to do so. I think we can be over zealous sometimes and almost seem as if we are bludgeoning people to become involved – in order to make an ethical point for the methodology section of our articles!

Secondly, the postgrad. day seemed to involve a LOT of ethnographic research; this method has a lot to recommend it in terms of ethics alone. The method, involving multiple ways of gathering data over a long period of time, typically with the researcher getting ‘immersed in the field’ and aiming to acquire a ‘thick description’ of what is happening. Data might include, photos; video; audio recordings of events; notes jotted down; selected items from within the field – pictures drawn by people, notes made; in fact evidence may be items produced by the participants or by the researcher. Data for an ethnography could be virtually anything from within the field and which seems to be of significance to the research focus.

I have carried out a number of ethnographic studies looking at online spaces – such as Flickr and also eBay and Blogs. In doing so I have spent ages looking at the online space, tracing threads across the sites, talking to people involved in the sites and so on. The method attempts to try and eliminate that whole “researcher superiority” thing; it does not set up experiments and look at how people react. It looks at what people are doing in context and seeks to understand what happens ‘naturally’, as life goes on. Intervention is anathema to the ethnographer because it is about understanding the culture as it is. To do an experiment of some kind, or to even ask a series of questions from a list would be seen as intrusive, forcing a paradigm or values system on the data. Ethnography seeks to understand how the people of a particular culture operate and what THEIR values are; o have a list of questions brings in your own framework or way of seeing. In ethnography, researchers don’t take the moral high ground and try not to impose their values . I like doing ethnography and you can end up feeling very involved in the research project with this method. I like it as a method… but it is just one way of looking.

It is important in analysing for an ethnography that you try to understand the values of the people in the research space. To do this well, you need to be able to try and put aside your preconceived ideas of the culture and the people. You need to try and come to it without judging and this is very hard as it requires a lot of honesty from the researcher about who they are, what values they have, and what influences the way they interpret what is happening. I think the difficulty involved in being circumspect should not be underestimated.

I have therefore recently been thinking that I also like the approach where people are interviewed and where the researcher does NOT necessarily hang around all the time. This is because in interviews the research participants never forget that they are being researched and therefore can control what they let the researcher know (very important in terms of ethics); secondly that the researcher does not hang around for ages in places where people want to feel private. With interviews or questionnaires, the participants KNOW at all times what the researcher is looking at and can more easily object – unlike when the ethnographer takes notes that the participants may not be aware of, or takes a picture that the participant was not expecting, etc.

My example is my planned research on Facebook; I will only be interviewing young people. I will not look at their Facebook without them present and I will not keep going back to talk to them. I want to let them get on with their lives and not feel that they are being watched by some weirdo researcher lurker. This is a new way of researching for me and I hope it is going to be OK. (Usually I am a weirdo lurker researcher).

Here are some birds hunting for stuff too … (thanks Ahmed for sending me this picture)

Photo by Ahmed Frewan: Birds

So all in all, I think that we should not assume that participants who agree to be in our research project actually want to DO the research; secondly I would like like to say that in some instances, what might appear to be less sensitive, procedural research, (eg interviews) might sometimes be construed as more sensitive.

Written by DrJoolz

March 21st, 2010 at 6:45 pm